Overnight Cloud On-Call
Your AWS customers stay covered overnight. Your engineers sleep.
AWS engineers take your overnight pager, 8pm–8am in your time zone, every night. Critical alerts get a response within 1 hour.
How it works
We plug into the way you already run incidents. Your customers see your team and your ticketing system.
- We onboard into your setup.Access through your SSO, your runbooks loaded, your alert routing connected. About 3 weeks to go live.
- We're on the pager 8pm–8am.Every night, in your time zone, holidays included.
- Critical alerts are worked within an hour.We acknowledge and work each one. If it needs you, we escalate to you at 30, 45 and 60 minutes.
- A written summary is in your ticket by morning.What fired, what we did, what is left for your team.
Who it's for
AWS-focused MSPs, roughly 10 to 75 people, that promise 24/7 support but have no night shift.
The contract says round-the-clock. A Critical alert at 3am still needs a named engineer who answers it. That is the gap we fill.
White-label is available, so we can work under your name.
Why not just hire?
You can. We cost about a quarter less than hiring two night engineers, and two people still can't cover every night, every holiday and every sick day. With us there is a full roster behind every page.
Plans from $13,500/month on an annual agreement.
Free: the After-Hours Gap Review
30 minutes to map what fires overnight, where it goes, and what waits until morning. You keep the one-page map either way.
Questions
What counts as Critical?
The Critical availability and security alerts your own tools send. We agree the list with you during onboarding and write it into your runbooks. Anything that is not Critical is logged in your ticket and left for your team in the morning.
Do you work inside our tools?
Yes. Engineers work through your SSO with MFA, in roles you define and can revoke, and follow your runbooks. You decide what they can reach, and you can take it away. The audit trail stays in your systems.
Can it be white-labeled?
Yes. Engineers respond under your name, and your customers see your team, your process and your ticketing system.
What happens if you can't fix it?
We follow your runbook for first response and containment, then escalate to your incident lead with what we found and what we tried. If an alert is still open, we escalate to you at 30, 45 and 60 minutes. Nothing sits unanswered.
How long does onboarding take?
About 3 weeks to go live. We connect your alert routing, set up access through your SSO and load your runbooks.
Is there a pilot?
Yes. A 90-day pilot: real pages and real morning summaries, so you can judge the service on what actually fires.
See what fires at night
Start with the Gap Review. It takes 30 minutes and the map is yours to keep.